Last updated: September 2026
Party Walls Surveyors Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it and your rights under UK data protection law.
1. Who We Are
Party Walls Surveyors Ltd provides professional party wall surveying and related services.
For the purposes of UK data protection law, Party Walls Surveyors Ltd is the controller of personal information processed in connection with our services and website.
You can contact us at:
Party Walls Surveyors Ltd
Telephone: 0203 576 0786
Email: info@partywallssurveyors.co.uk
Website: www.partywallssurveyors.co.uk
2. Information We Collect
Depending upon how you contact us and the services you require, we may collect:
• your name;
• postal address;
• email address;
• telephone number;
• property address;
• details of property ownership;
• details of adjoining owners and occupiers;
• information about proposed building works;
• architectural and structural drawings;
• correspondence relating to a party wall matter;
• photographs and Schedules of Condition;
• appointment and inspection information;
• payment and invoice information; and
• information submitted through our Instant Quote, contact or enquiry forms.
Our website may also collect technical information such as your IP address, browser information, device information and information about how you use our website.
3. Information About Other People
Party wall matters frequently require information concerning people other than our client.
For example, a Building Owner may provide us with information about an Adjoining Owner, tenant, occupier, freeholder, managing agent, architect, engineer or contractor.
We may also obtain ownership information from publicly available sources such as HM Land Registry.
Where appropriate, we will use this information only for legitimate purposes connected with the party wall matter or our professional services.
4. How We Use Your Information
We may use personal information to:
• provide Instant Quotes and respond to enquiries;
• assess what party wall services may be required;
• provide quotations;
• establish and manage professional instructions;
• prepare and serve Party Wall Notices;
• arrange inspections and Schedules of Condition;
• prepare and agree Party Wall Awards;
• communicate with owners, occupiers and appointed surveyors;
• communicate with architects, engineers, contractors and other relevant professionals;
• administer invoices and payments;
• maintain professional and business records;
• respond to complaints or disputes;
• comply with legal and regulatory requirements;
• protect and defend legal rights; and
• operate, maintain and improve our website and services.
5. Our Lawful Bases for Processing
Depending upon the circumstances, we process personal information because:
• it is necessary to take steps at your request before entering into a contract;
• it is necessary to perform a contract with you;
• it is necessary to comply with a legal obligation;
• it is necessary for our legitimate business and professional interests or those of another party, provided those interests do not override your rights; or
• you have given consent where consent is required.
We do not rely upon consent where another lawful basis is more appropriate.
6. Party Wall Matters
Party wall surveying involves communication between different property owners, occupiers, surveyors and professionals.
Where necessary for the administration of a party wall matter, information may therefore be shared with relevant parties including:
• Building Owners;
• Adjoining Owners;
• occupiers and tenants;
• appointed party wall surveyors;
• Third Surveyors;
• architects and designers;
• structural engineers;
• contractors;
• managing agents;
• freeholders and leaseholders;
• local authorities; and
• other professionals involved with the matter.
We only share information where reasonably necessary for the relevant purpose.
7. Service Providers
We may use trusted third-party providers to help operate our business, including providers of:
• website hosting;
• email and cloud storage;
• IT services;
• accounting and payment systems;
• document management;
• website analytics; and
• other business administration services.
Where these organisations process personal information on our behalf, we expect appropriate data protection and security arrangements to be in place.
8. Marketing
We may contact existing or prospective clients about our services where permitted by law.
Where consent is required for electronic marketing, we will obtain it.
You can ask us to stop sending marketing communications at any time by contacting us at info@partywallssurveyors.co.uk.
We will not sell your personal information to third parties for their own marketing purposes.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.
Where cookies are not strictly necessary, we will request consent where required by law.
You can manage your preferences through the cookie controls provided on our website.
Further information about individual cookies and analytics services may be provided in our Cookie Policy or cookie preference tool.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including professional, legal, insurance, accounting and regulatory purposes.
The appropriate retention period may vary depending upon the nature of the instruction and the information involved.
Professional party wall files may need to be retained for an extended period because issues or claims can arise after an instruction has been completed.
Enquiry information that does not result in an instruction will normally be retained for a shorter period unless there is a legitimate reason to retain it.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Access to personal information is limited to those who reasonably require it for legitimate business or professional purposes.
12. International Transfers
Some technology or cloud service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.
13. Your Data Protection Rights
Depending upon the circumstances, you may have the right to:
• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• request restriction of processing;
• object to certain processing;
• request transfer of information in certain circumstances; and
• withdraw consent where we rely upon consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, please contact us at info@partywallssurveyors.co.uk.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
15. Third-Party Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices or content of those websites. You should review their privacy information separately.
16. Children
Our services are intended for property owners and other adults involved in property and construction matters.
We do not knowingly seek to collect personal information from children through our Instant Quote or enquiry services.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will always be published on our website with the date of the most recent update.
18. Contact Us
For questions about this Privacy Policy or how we use your personal information, please contact:
Party Walls Surveyors Ltd
Telephone: 0203 576 0786
Email: info@partywallssurveyors.co.uk
Website: www.partywallssurveyors.co.uk