Phase 1: Discovery and Site Visit — We Respond Within 24 Hours and Visit Within 5 Days

The process begins with your contact — via WhatsApp, email, or our website form. Stéphane, our project manager, responds within 24 hours to understand your vision, location, approximate dimensions, and preferred materials. They schedule a site visit at your convenience, typically within 3-5 working days.

Pedro or Stéphane visits your property with wood samples, a laser measure, a moisture meter, and years of design intuition. We walk the space together, discuss how you live and entertain, assess sunlight patterns, drainage, access, and any technical constraints. This first meeting takes 45-60 minutes and is completely free with no obligation.

Within five working days of the visit, you receive a detailed, itemized quotation specifying materials, timeline, and terms. We do not do follow-up calls — we let the proposal speak for itself. The 30% deposit secures your place in our production calendar once you approve the quotation.

Phase 2: Design and Approvals — Technical Drawings and Permits in 2 Weeks

Once the deposit is received, Pedro creates detailed technical drawings showing decking layout, board direction, pergola structure (if included), integrated elements (lighting, planters, benches), and drainage design. For complex projects, we produce 3D visualizations to help you see the finished space from multiple angles before construction begins.

During this phase we handle administrative requirements: comunidad de propietarios approval for apartment terraces, licencia de obra menor from your local ayuntamiento for pergolas and significant earthworks, and coordination with other trades (electricians for lighting, pool companies for deck-pool interfaces). You receive weekly updates via WhatsApp — typically a quick message with a drawing or photo — so you always know the project status.

Phase 3: Material Preparation — Wood Acclimatizes in Our Workshop for One Week Minimum

This critical phase separates professional installation from rushed work. Our wood arrives from certified suppliers and is inspected board by board for grain quality, moisture content, and defects. The wood then acclimatizes in our Palma workshop for a minimum of one week — adjusting to Mallorca’s ambient humidity before installation.

This step matters because wood is hygroscopic: it expands and contracts with humidity changes. Installing wood that has not acclimatized leads to post-installation movement — gaps widening, boards cupping, fasteners loosening. During acclimatization, Luis and his carpentry team pre-cut complex elements (pergola joints, curved pieces, integrated bench components) in the controlled workshop environment for precision that cannot be achieved on site. For IPE projects, all fastener holes are pre-drilled — IPE is so dense that on-site drilling without pre-drilling risks splitting and fastener failure.

Phase 4: Installation — Our Team of 3-4 Carpenters Led by Luis

Installation day: our team arrives at 8:00 AM. Day one focuses on site preparation — marking out the exact footprint, any necessary earthworks, laying geotextile membrane, distributing gravel, and positioning adjustable support plots. Days two through five (for a typical 40 m² terrace): substructure installation, decking board laying, stainless steel fastening, precision trimming. Days six through eight (if pergola included): post setting, beam installation, cross-member placement, structural tightening.

Throughout installation, the site is cleaned at the end of each day — no debris, offcuts, or tools left scattered. You receive a daily 30-second video update via WhatsApp showing progress. The team’s objective: be so professional and unobtrusive that construction feels like it is barely happening on your property.

Phase 5: Handover and Lifetime Relationship

On completion day, Pedro walks the entire project with you, explaining every detail, demonstrating integrated features (lighting controls, adjustable pergola elements), and answering any questions. You receive a digital project pack including: care and maintenance guide specific to your wood choice, warranty documentation (5 years on structure, 2 years on installation workmanship), cleaning product recommendations with direct purchase links, and our annual maintenance service details.

The remaining 70% balance is due upon your satisfaction with the completed project. Two weeks after handover, Stéphane checks in to ensure everything is perfect. Three months later, we offer a complimentary follow-up visit to inspect how the wood is settling. Our relationship does not end at handover — most clients become long-term partners who call us for extensions, maintenance, or entirely new projects years later.

Frequently Asked Questions

How long does a typical pergola or terrace project take from start to finish?

A typical project takes 5-7 weeks: 1 week for consultation and quotation, 2 weeks for design and approvals, 1 week for material acclimatization, and 1-3 weeks for installation depending on complexity.

Do I need a building permit for a pergola in Mallorca?

Most wooden pergolas require a licencia de obra menor (minor works permit) from your local ayuntamiento. We handle this process as part of our service. Some municipalities exempt freestanding pergolas under 20 m² — we advise case by case.

What happens if it rains during installation?

Light rain does not stop work — our team uses protective covers. Heavy rain may pause installation for safety; we adjust the timeline accordingly. Partially completed work is not damaged by rain as the substructure is designed for drainage.